Privacy Policy
Business name: Lemon Tree Clinical Nutrition
ABN: 16 449 641 157
Effective date: 3 July 2026
Website: https://www.lemontreeclinicalnutrition.com.au
Email: ishani@lemontreeclinicalnutrition.com.au
Lemon Tree Clinical Nutrition respects your privacy and is committed to protecting your personal and health information.
This Privacy Policy explains how Lemon Tree Clinical Nutrition collects, uses, stores, protects and discloses personal information when you visit this website, contact the business, book an appointment, complete forms, attend an online consultation, interact with social media pages, or use clinical nutrition services.
Lemon Tree Clinical Nutrition handles personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy obligations.
1. Information we collect
The information we collect depends on how you interact with Lemon Tree Clinical Nutrition.
We may collect:
personal details, such as your name, date of birth and contact details
booking, payment and invoice information
information submitted through website forms, intake forms, email enquiries or social media
health information relevant to your nutrition care, including health history, symptoms, medications, supplements, pathology results, diet, lifestyle, sleep, stress, exercise and health goals
client documents, such as food diaries, symptom diaries, pathology reports or other information you choose to provide
consultation notes, treatment plans and clinical correspondence
website usage information, such as cookies, analytics and general website activity
2. Health and sensitive information
As a clinical nutrition service, Lemon Tree Clinical Nutrition may collect sensitive health information where it is reasonably necessary to provide nutrition care.
This may include information about your health history, symptoms, medications, supplements, pathology results, diet, lifestyle, wellbeing, health goals and other relevant health concerns.
Sensitive health information is collected with your consent and is treated confidentially.
3. How we collect information
We may collect information when you:
contact Lemon Tree Clinical Nutrition by email, phone, website form or social media
book an online appointment
complete an intake form or health questionnaire
attend an online consultation
provide pathology results, food diaries, symptom diaries or other documents
subscribe to a mailing list or newsletter, if available
make a payment or purchase a service
interact with Lemon Tree Clinical Nutrition on Facebook, Instagram or other online platforms
Where relevant, information may also be collected from another health practitioner, pathology provider or third-party service provider, but only with your consent or where permitted by law.
4. Why we collect and use your information
Lemon Tree Clinical Nutrition collects and uses your information to:
provide online clinical nutrition consultations and nutrition support
assess your health history, dietary intake, symptoms and goals
prepare treatment plans, recommendations and educational resources
manage bookings, appointments, payments and clinic administration
communicate with you about your care, appointments and follow-ups
maintain accurate clinical records
liaise with other health professionals involved in your care, with your consent
comply with legal, insurance and professional obligations
send practice updates, newsletters or marketing communications, where you have opted in
share general educational content, updates or marketing information through email, Facebook, Instagram or other platforms, where appropriate
Lemon Tree Clinical Nutrition does not sell your personal or health information.
5. Online consultations
Lemon Tree Clinical Nutrition provides online clinical nutrition consultations only. Consultations may be conducted by secure video call, phone or other online communication platforms.
Reasonable steps are taken to use reputable systems. However, electronic communication and online consultations may carry some privacy and security risks.
You are responsible for ensuring you are in a private and safe location during your online consultation.
Online consultations are not recorded by Lemon Tree Clinical Nutrition unless you have provided prior consent. You must not record a consultation without prior written consent.
6. AI-assisted documentation
Lemon Tree Clinical Nutrition may use secure clinical documentation tools, including AI-assisted transcription or note-taking software, to support accurate record keeping and preparation of consultation notes or treatment plans.
These tools are used to support clinical administration only. They do not replace clinical judgement, and all recommendations remain the responsibility of Lemon Tree Clinical Nutrition.
You may ask questions about the use of AI-assisted documentation or request that it is not used during your consultation.
7. Social media
Lemon Tree Clinical Nutrition may use social media platforms, including Facebook and Instagram, to share general nutrition education, practice updates, health information, recipes, articles, promotions or other content.
Information shared on social media is general in nature and is not intended to replace personalised nutrition, medical advice, diagnosis or treatment.
Please avoid sharing personal, medical or sensitive health information through public comments, direct messages or social media posts. If you contact Lemon Tree Clinical Nutrition through social media, you may be directed to a more appropriate communication method, such as email or a booking form.
Lemon Tree Clinical Nutrition will not share your personal information, health information, images, testimonials or case details on social media without your consent.
Social media platforms have their own privacy policies and terms of use. Lemon Tree Clinical Nutrition is not responsible for how Facebook, Instagram or other third-party platforms collect, use or store your information.
8. When information may be disclosed
Your personal or health information may be disclosed where necessary to:
other health professionals involved in your care, with your consent
pathology or testing providers, with your consent
booking, practice management, payment, email, website, telehealth or IT service providers
professional advisers, such as accountants, insurers or legal advisers
regulatory bodies, government agencies or authorities where required by law
respond to a serious risk to health, safety or wellbeing, where permitted by law
Third-party service providers may only access information as needed to perform their services.
9. Storage and security
Lemon Tree Clinical Nutrition takes reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored in secure electronic systems, practice management software, cloud-based platforms, email systems or password-protected files.
Reasonable security measures may include password protection, restricted access, secure digital storage and use of reputable third-party providers.
No method of electronic transmission or storage is completely secure. However, reasonable steps are taken to protect your information.
10. Overseas disclosure
Some third-party platforms used for website hosting, bookings, email, payment processing, telehealth, clinical administration, AI-assisted documentation or social media may store or process information outside Australia.
Where this occurs, reasonable steps are taken to use reputable providers with appropriate privacy and security measures.
11. Website cookies and analytics
This website may use cookies and analytics tools to understand website traffic, improve website performance and support a better user experience.
Cookies may collect information about your browser, device, pages visited and general website use.
You can disable cookies through your browser settings, although some parts of the website may not function properly if cookies are disabled.
12. Email marketing and newsletters
If you subscribe to a mailing list, newsletter or practice updates, Lemon Tree Clinical Nutrition may use your name and email address to send educational information, clinic updates, offers or other relevant communication.
You may unsubscribe at any time using the unsubscribe link or by contacting Lemon Tree Clinical Nutrition.
Sensitive health information will not be used for marketing without your consent.
13. Access and correction
You may request access to personal information held about you, or ask for corrections if information is inaccurate, incomplete or out of date.
Requests should be made in writing using the contact details below.
Lemon Tree Clinical Nutrition may need to verify your identity before releasing or correcting information.
14. Children and minors
Where services are provided to a person under 18 years of age, information may be collected with the involvement and consent of a parent or legal guardian, where appropriate.
Information relating to minors is treated as sensitive information and handled with care.
15. Links to other websites
This website may contain links to external websites.
Lemon Tree Clinical Nutrition is not responsible for the privacy practices, content or security of external websites.
16. Privacy complaints
If you have concerns about how your personal or health information has been handled, please contact Lemon Tree Clinical Nutrition using the details below.
Your concern will be reviewed and responded to within a reasonable timeframe.
If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner.
17. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time.
The current version will be available on this website.
18. Contact details
For privacy questions, access requests, corrections or complaints, please contact:
Lemon Tree Clinical Nutrition
Email: ishani@lemontreeclinicalnutrition.com.au
By using our website and engaging in our services, you consent to the collection and use of your information as described in this Privacy Policy.